FAQs

1. What types of hair do you sell?

We sell 100% human hair, including wigs, bundles, ponytails, and HD frontal lace. All our products are soft, tangle-free, and can be styled, curled, or straightened.

2. How do I place an order?

You can place an order directly on our website. Simply select your product, add it to your cart, and complete the checkout process with your details and payment information.

3. Do you deliver across South Africa?

Yes! We deliver to all provinces in South Africa. Delivery times are usually 3 – 7 business days, though some orders may take 7 – 14 business days.

4. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can also visit our Track Order page and enter your order number to see real-time updates.

5. What if my order is late?

While we aim to meet delivery timeframes, delays can occur due to carriers, public holidays, or unforeseen circumstances. If your order hasn’t arrived within the estimated time, please contact us.

6. Can I return or exchange my hair?

We accept returns or exchanges only for faulty, damaged, or incorrect products. Hair that has been used, washed, or altered is not eligible for return. Requests must be made within 7 days of receiving your order.

7. How do I care for my hair?

• Wash with sulfate-free shampoo and conditioner.

• Avoid excessive heat to maintain longevity.

• Gently detangle with a wide-tooth comb.

• Store in a cool, dry place when not in use.

8. Do you offer free delivery?

Yes! Free delivery may be offered on certain orders. Check our website or promotions for current offers.

9. Can I cancel my order?

Orders can be cancelled before they are shipped. Once shipped, we cannot cancel, but you may return the product if it meets our return policy.

10. How can I contact Swuush Hair?

For any questions or support, contact us or message us via our social media pages.