Terms and Conditions

Welcome to Swuush Hair! By accessing or placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

1.1 These Terms and Conditions govern your use of the Swuush Hair website and your purchase of products.
1.2 By using our website or purchasing from us, you confirm that you accept these terms.

2. Products

2.1 All products sold by Swuush Hair are 100% human hair, unless otherwise stated.
2.2 We make every effort to display the colours and textures of our products accurately. However, slight variations may occur due to monitor settings or lighting.
2.3 Product descriptions and prices may change without notice.

3. Orders

3.1 Orders can be placed online through our website.
3.2 Upon placing an order, you will receive an order confirmation via email. This does not guarantee acceptance of your order; acceptance occurs when your payment is successfully processed.
3.3 We reserve the right to cancel any order for reasons including product unavailability, errors in pricing, or suspicion of fraudulent activity.

4. Pricing and Payment

4.1 All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
4.2 Payment must be made in full before your order is processed. We accept EFT, credit/debit cards, and Yoco].
4.3 Swuush Hair is not responsible for any additional charges applied by your bank or payment provider.

5. Shipping and Delivery

5.1 Swuush Hair offers delivery across South Africa. Delivery charges may apply unless otherwise stated.
5.2 Estimated delivery times are generally 3 – 7 business days, with some orders potentially taking 7 – 14 business days.
5.3 Risk of loss or damage to products passes to the customer upon delivery. Please inspect your items carefully upon receipt.
5.4 Free delivery may be offered on qualifying orders as stated on our website.

6. Returns, Refunds, and Exchanges

6.1 Swuush Hair accepts returns or exchanges only for faulty or damaged products. Hair products that have been used, altered, or washed are non-refundable.
6.2 To request a return, please contact us within 7 days of receiving your order. Proof of purchase and photos of the item may be required.
6.3 Refunds, where applicable, will be processed within 7–14 business days via the original payment method.

7. Intellectual Property

7.1 All content on the Swuush Hair website, including images, text, logos, and designs, is the property of Swuush Hair and is protected by copyright laws.
7.2 You may not copy, reproduce, or distribute any content without prior written permission.

8. Limitation of Liability

8.1 Swuush Hair is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
8.2 Our liability for any claim related to a product is limited to the purchase price of that product.

9. Privacy

9.1 Swuush Hair respects your privacy. Personal information collected during orders is used solely for processing orders and communicating with you.
9.2 For more details, please refer to our Privacy Policy.

10. Governing Law

10.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.
10.2 Any disputes arising from these terms or your use of our website shall be subject to the jurisdiction of the South African courts.

11. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us.